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who we are

NowNerd and NerdDeck

NerdDeck was born from NowNerd. With the expansion of our development skill set, our development team created an unmatchable remote technology solution. No other company offers a unified solution with an in-depth partner transparent dashboard or the superior seamless customer experience that NerdDeck has pioneered. Premium remote technical service demands are on the increase and this package was created for the market at the perfect time. NerdDeck hosts many white labeled sites and services for reputable companies such as Newegg, Peak Internet, Alaska Communications and many more.

our history

  • NowNerd was incorporated in October 2010 performing onsite consulting, engineering and support services for small to medium size businesses.

  • Our remote service took off performing work for end users of Microsoft, Trend Micro and Geek Squad in addition to building our onsite and consulting services.

  • We grew to over 60 employees and completed more than 9,000 remote technology repairs in the busiest of months.

  • As we grew, we invested our profits into building NerdDeck, our platform company. We researched and discovered what customers and technical companies were looking for in a platform and focused on our development department skill expansion.

  • With remote support flowing, we have matured into a strong skill set of business services, from Managing IT, Development outsourcing and strong Engineering experience.

Priorities

Knowledge, Experience, Reliability

NowNerd is a professional leader in providing Managed IT and Computer Networking Solutions. We are dedicated to working one-on-one with our clients, developing a thorough understanding of the client's philosophy and objectives. NowNerd fully appreciates the importance of our clients' technological infrastructure and its importance to the company's efficiency and profitability. We offer real-time network monitoring and reporting, enabling us to catch and fix problems before they occur, preventing any downtime for your business. Less downtime means less IT costs and more efficiency for you!

Our plans are completely customized to meet all of your IT needs and budget. Whether your business requires network engineering, network management, network maintenance, network installation services, wireless network design and/or remote and on-site IT help desk support, you can trust us to deliver. "Done Right the First Time."

The best of our specialists

Jeff Collell

Director of App Development

Daniel Searle

Director of Technical Services

Shannon LeClaire

Director of BusIness Dev.

advantages

  • Knowledgable

    Our extensively certified knowledgeable staff, and preferred vender relationships, meets the information technology planning, design, implementation, maintenance and management requirements of both single and multi-tiered networks.

  • Experienced

    NowNerd has extensive experience in building and managing in-depth reliable network infrastructures. Due to our "Customer Focus First" policy and highly trained techs, our large tech support center has exceptional customer satisfaction ratings.

  • Reliable

    We have a proven track record, and an enduring commitment to customer satisfaction.

track record

Exceptional Remote Support Record

  • 100's of 1,000's of remote support calls and chats responded to.
  • 97% Resolution Rate - Cases that were able to be resolved remotely.
  • 4.97 Feedback Score - With a scale of 1-5 and 5 is incredible.
  • 17 Seconds Average Queue Time - Customer chat/calls and is talking to a tech.
We care and are ready to give you personalized IT Support!